| Airline Quality Rankings
Air Tran was rated the top airline in the 2009 Airline Quality Rating report. The rating has been conducted annually since 1991, and this year's report was authored by the W. Frank Barton School of Business at Wichita State University and the Parks College of Engineering, Aviation and Technology at Saint Louis University to provide consumers and industry watchers with a means to compare airline quality using objective performance-based data.
Of the 16 carriers rated in both 2007 and 2008, all had improved Airline Quality Rating scores. US Airways had the largest gain in overall score, while United had the smallest gain in AQR score for
2008.
The AQR ranked the 17 major airlines as follows:
- Hawaiian
- Air Tran
- JetBlue
- Northwest
- Alaska
- Southwest
- Frontier
- Continental
- American
- US Airways
- United
- Delta
- SkyWest
- Mesa
- Comair
- American Eagle
- Atlantic Southeast
The report summarizes month-by-month quality ratings for major domestic U.S. airlines operating during 2008. A major airline, as defined by the U.S. Department of Transportation, is an airline whose operating revenue for a 12-month period is $1 billion or more. AQR scores for 2008 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers, including baggage handling, on-time arrivals, denied boardings and 12 elements of customer service.
Read more about the AQR or browse past reports.
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